Claire’s AI-powered patient engagement platform can remove the stressors and inconvenience that prevent so many patients from fulfilling diagnostic orders.
Laboratories process millions of diagnostic tests every day. However, there is a significant number of lab test orders that patients fail to complete, causing challenges for themselves, their providers and healthcare organizations as a whole:
- Make it difficult for laboratories to optimize their operations
- Leaves providers dissatisfied
- Ultimately puts the ability to provide accurate diagnosis insights at risk
Claire’s powerful patient engagement technology streamlines the testing process for patients, minimizing unfulfilled and aging lab test orders, increasing test fulfillment volumes and empowering providers with critical data.
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Improve test completion volumes and drive business performance through enabling patients to quickly and easily complete test orders
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Enhance provider satisfaction through timely fulfillment of lab orders
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Drive patient satisfaction and retention by providing a quick and easy test scheduling and fulfillment process
Optimize
With the Full Engagement Solution, Claire proactively engages with patients on every order to optimize the experience and collection rate.
Each patient encounter is designed to maximize fulfillment:
- Patient’s preferred communication channels established
- Patient schedules appointment and chooses collection pathway and logistics
- Conversational AI educates patient about the test and the testing process
- Patient Service Center specimen collection
- At-home specimen collection (potential additional cost)
- Self-collection (if/where available)
- Patient receives test results in plain language
- Custom-trained AI answers routine non-medical questions and provides patient prompts for next steps based on results, making it easier to facilitate patient communications with healthcare professionals
Close the loop
The Lost Patient Recovery Solution can help bring unfulfilled orders to completion. Claire introduces patients to the new paradigm in testing, emphasizing:
- Convenience through choice of collection method
- Process transparency to allay fears
- Custom-trained AI answers routine non-medical questions and provides patient prompts for next steps based on results, making it easier to facilitate patient communications with healthcare professionals