Diagnostic testing is essential to effectively diagnose, treat, and monitor conditions. Unfortunately, diagnostic lab testing has been slow to embrace the digital transformations that have streamlined everything from electronic health records systems to revenue cycle management.
Claire’s solution transforms the diagnostics process with a unique, end-to-end engagement platform that overcomes the obstacles to empowering, serving, and delivering maximum value for patients.
Lab testing is complicated. It demands the patient interact with multiple, largely siloed entities, introducing multiple logistical hurdles and opportunities for disconnect that can dissuade patients from following through.
Full Patient Engagement Solution
Let Claire proactively engage with patients on every order to optimize the experience and maximize the collection rate. Claire’s success rests on these four pillars:
Claire’s versatile, AI-powered patient engagement platform helps make it easier for patients to schedule tests, select convenient collection methods, and receive test results translated into plain language.
Claire connects with patients via their preferred channel, through easy-to-understand conversational language models.
- Text / email / web interfaces enabling patients to engage in their preferred channel
- Conversational AI that comfortably engages patients in productive dialog
- Translate results into plain language that patients can understand
Multi-mode collection models
Specimen collection is one of the major friction points in the diagnostics process. Claire offers clients and their patients multiple specimen collection options, significantly increasing the likelihood of test completion.
- Collection site location guidance
- Self-collection kit options, including customized branding for clients
- Home phlebotomy services
Patients often lack access to the support they need to quickly address logistical or process obstacles that discourage collections or deliver an unsatisfactory experience—the kind of experience that discourages future testing.
Claire offers a variety of support options to help resolve issues and empower test completion.
- For patients: intrinsic AI help via text / email / web plus escalation to client’s support teams for resolution
- For clients: escalation to client support teams and account management support
Data is the lifeblood of healthcare. The ability to exchange clinical data between stakeholders and systems is mission critical for the diagnostics industry. Claire’s platform can securely and seamlessly integrate with client systems to deliver clinical results and operational data that drive better patient outcomes and business results. Claire can integrate with:
- Provider Electronic Health Record (EHR) systems
- Diagnostic laboratory Lab Information Systems (LIS)
- Client business operations systems