More lab tests fulfilled
For better insights and better outcomes
Diagnostics drive 70% of medical decisions1. Over 1/3 of lab tests2 – 4.2B of them – go unfilled every year in the United States.
It’s time to transform diagnostics.
1 Source: Centers for Disease Control and Prevention – https://www.cdc.gov/csels/dls/strengthening-clinical-labs.html
2 Source: Substack/Second Opinion – https://ovsecondopinion.substack.com/p/diagnostics-as-a-service-may-be-one
Claire’s portfolio of patient engagement and test fulfillment solutions can help remove the stressors and inconveniences that stand between patients and order fulfillment, transforming today’s outmoded diagnostics routines into a seamless, AI-driven experience.
- Engage patients to easily schedule and keep appointments
- Educate patients regarding the diagnostics process and the benefits of testing
- Offer a choice of collection methods to ensure higher completion rates
- Translate results into plain language to drive action
- Answer routine non- medical questions to streamline operations
- Deliver patient prompts for next steps based on results, making it easier to facilitate patient communications with healthcare professionals
Claire is designed to benefit:
Laboratories
Claire’s patient engagement platform minimizes unfulfilled and aging lab test orders, increasing test completion volumes, driving greater efficiencies, and enabling labs to deliver value-based programs.
Digital Health
Claire provides the diagnostics capabilities to deliver a complete virtual care experience and deliver optimal care to remote patients, making the home a preferred site-of-care for more services.
Payors
Claire promotes fulfillment of the high-volume preventive screenings that may promote higher Medicare Advantage Part C & D Star Ratings scores—while promoting exceptional patient experiences.
Biopharma
Claire provides a powerful scheduling tool for participant screening services and diagnostic data collection for tracking adoption and adherence to medications and monitoring participant health and treatment safety.
Surveys conducted by Claire showed that test avoidance is driven by both practical and emotional factors.3
Practical Factors Include:
Access to Testing
“I have to take a few hours off work to get to the lab.”
Patient apathy
“I don’t want to take tests I might not need. I’ll wait until I have a problem”
Cost barriers
“The test will cost too much money”
Emotional Factors Include:
Fear
“I’m scared of needles and hate ‘white coats.”
Poor prior experiences
“Don’t know why I need tests, plus I never even got the results last time.”
Lack of information
“I never know what the results mean and no one tells me.”
3 Source: 2023 Claire proprietary research
Claire’s patient engagement platform connects with and educates patients, removing both practical and emotional obstacles to test fulfillment. From choice of collection method to test results in plain language, Claire enables organizations to maximize test order fulfillment, improving patient satisfaction and both patient and organizational outcomes.
Patient Engagement
Claire provides clients with two powerful options for closing the test fulfillment gap: Full Engagement or Lost Patient Recovery. Opt for full spectrum services spanning from initial order through post-fulfillment, or simply rely on Claire to drive previously unfulfilled orders to fulfillment.
Diagnostics-as-a-Service (DxaaS)
Closing the diagnostics fulfillment gap is not just a technology play. Claire also offers a multi-faceted Diagnostics-as-a-Service solution to facilitate diagnostic testing. Clients have three fulfillment routes to meet their needs:
- Self Collection Test Kit solution
Claire receives orders and manages the logistics and fulfillment of self collection test kits - Choice solution
Users are offered choice of three sample collection options (self collection test kit, home phlebotomist, or Patient Service Center visit) - Turnkey solution
Users are guided through test options and results, optimizing satisfaction and understanding with AI
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